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Diagnosis: Check to see if the lock button on your wall button has been pressed. Press the lock button and then try your transmitter again. If the door starts to raise or close then you have solved your problem. If the door does not work, then you may need to call to schedule an appointment.
Diagnosis: Check your sensors. The sensors are located about 6 inches from the floor on the track. Make sure that nothing is blocking the sensor. There should be a solid light on both sensors, ensuring a good wire connection. Make sure that the lens on the sensors are free from dirt and cobwebs, also sweep the bottom of the door and the concrete where the door comes down. The sensors should be sitting secure in the bracket and in alignment with one another. If something bumps the sensor and it is moved then it will need to be straightened in the bracket. If you check all of this and your transmitter still will not shut your door you may have a bad sensor.
Diagnosis: Each brand of opener is different so you may have to consult your manual. Openers have a program or learn button on them. Sometimes, this button is also located on the wall button. Press and release the learn button and then press the button on your transmitter. The light on your opener should blink a couple of times letting you know that it has saved the signal. Press the button on the transmitter again to see if it is working your door. You may also want to check the batteries in your transmitter to see if they need to be replaced. We sell replacement batteries in our show room.
